Refund policy

Return & Refund Policy

Effective Date: August 6, 2026

At CanvassStudioss, every product is made to order through our trusted production partner, Printify. Because each item is created specifically for your order, we ask that you review the policy below before making a purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, we're happy to help.

Please contact us within 30 days of receiving your order at canvassstudioss1@gmail.com.

To process your claim, please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the damage or defect

  • For claims involving multiple items, a photo or video showing all affected items together

Most claims are reviewed within 1–3 business days. If approved, we'll arrange a replacement or issue a refund, depending on the circumstances.

You do not need to return damaged or defective items unless we specifically request it.

Returns for Non-Defective Items

Because all of our products are made to order, we do not accept returns or offer refunds for:

  • Ordering the wrong size

  • Ordering the wrong color or design

  • Buyer's remorse or change of mind

  • Minor print placement variations (within normal production tolerances)

Please review your order carefully before completing your purchase.

Order Cancellations

Orders may be canceled only before production begins.

Once an order has entered production or has shipped, it can no longer be canceled.

If you need to cancel an order, contact us immediately at canvassstudioss1@gmail.com, and we'll do our best to assist you.

Lost or Delivery Issues

If your package is lost in transit or arrives with a delivery problem, please contact us as soon as possible.

We'll work with our fulfillment partner to determine the best solution, which may include a replacement or another appropriate resolution.

Refunds

If your refund request is approved, your refund will be issued to your original payment method.

Depending on your bank or credit card provider, it may take several business days for the funds to appear in your account.

Exchanges

We do not offer direct exchanges.

If your item arrives damaged, defective, or incorrect, we'll gladly provide a replacement when your claim is approved.

Contact Us

If you have any questions about this policy or need assistance with an order, please contact us:

CanvassStudioss
Email: canvassstudioss1@gmail.com